The auto transport industry has great companies and a few bad actors. These ten questions quickly separate the professionals from the rest — ask them before you hand over a deposit or sign anything.
- Are you FMCSA licensed, and what's your USDOT number? (Ours is #4354850.)
- Do you require an upfront deposit before a carrier is confirmed?
- Is the carrier's cargo insurance active, and can you verify it before pickup?
- Is this an open or enclosed shipment, and what does each cost?
- Do you offer door-to-door delivery, or terminal-to-terminal only?
- What's the realistic pickup window and delivery estimate for my route?
- Will I get the driver's name and direct contact information?
- Are there any additional fees I should know about up front?
- What happens — step by step — if my vehicle is damaged in transit?
- Can I reach a real person on the phone, or only a call center?
The bottom line
A trustworthy broker answers all ten without hesitation, doesn't demand money before a carrier is confirmed, and lets you talk to a real human. At Universe Auto Ship, that's exactly how we operate — no upfront payment, verified insurance, and real people at (717) 794-6951.